We respect the privacy of all your personal information as if it were our own and appreciate the responsibility we have to protect it. This policy will tell you more about our commitment to your privacy and explain what information we collect and how it is used. This policy applies to consumers accessing Vitamin Answer’s US website (the “Site”). Please take a moment to review the terms of our Privacy Policy. By using the Site, you agree to accept the terms of our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.


Vitamin Answer will not give, sell, or rent your personal information, including email address, or specific account activity to anyone for any reason without your prior consent except as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Site.


In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. However, we receive and store certain types of information whenever you visit our Site. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are. We may use ";cookies"; that allow our system to recognize your browser and help us personalize your online experience.

There may be times, such as when you order a product, register to receive catalogs or email offers, or register to participate in other services or promotions, when we ask you to provide information about yourself. This could include your name, shipping and billing addresses, telephone numbers, email addresses, and credit card or other information.

Whether or not you provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to access certain services or promotions.


Because customer service is our number one priority, the customer information we collect is strictly used to enhance our services to you, our customer. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, confirming your receipt of emails, registration, analyzing trends and statistics, informing you of our new products, services, offers, and promotions.


Vitamin Answer cares about the safety of children and the privacy of their personal information. This site is intended for a general audience. You must be 18 years of age or older to register with us or to purchase from our site. We do not knowingly correspond with or market to children under the age of 18.

If you would like to learn about how to protect your children online, visit the FTC at: http://www.ftc.gov/kidzprivacy/


The information collected (friend's name and email address) is used to send a one time only email to the friend letting them know about the product that the user recommends.


Web servers send information to your computer when you are on our Website. This information is stored on your computer's hard drive. It is called a ";cookie";. Cookies are used to help us understand what products, services and promotions might interest you. Through use of cookies, we can learn how many people are visiting our site. Cookies also allow us to say ";welcome back"; to you - perhaps even by name - when you come back to visit. Your computer can be set to refuse cookies or to simply notify you when they are in use. Our use of cookies is not exclusive. We may use other technologies as well.


We strive to use the most sophisticated technology to protect your personal information and it is our intention to raise our standards as new technology becomes available. Please be aware that information that passes over the Internet is not all in our control. Therefore, we cannot offer any guarantees about the security of your data while it is in transmission. Use of the Internet in general carries a certain risk. After your personal information is transmitted to us, we will do everything we reasonably can to protect it.


We share information with law enforcement if required to do so by law, by court order or by other legal processes.


We may decide to update our privacy policy, partially or in its entirety, at any time. If we do, we will post a notice on our Website, with an effective date for the new policy. The policy will be reviewed from time to time, or as required by changes in the law. We expect to review the policy at least once a year.


If you have questions, comments or suggestions for changes to our policy, or if you'd like a copy of the policy mailed to you, you may email us at: support@vitaminanswer.com or write to us at:

Vitamin Answer,
250 8th Avenue
Santa Cruz, CA 95062

We want you to understand how to protect your data. We also want you to understand the current laws involved in protecting you as a consumer. Please visit these sites for more information:
http://www.dmaconsumers.org
http://www.consumer.gov

The effective date for this policy is November 18, 2008