- How do I place an
order?
- What are the
benefits of signing up for a Vitamin Answer
account?
- What do I do if I
forget my password?
- How do I check the
status of my order?
- Is it safe to
provide you with my credit card information?
- What is your
Privacy Policy?
- What is your
Return Policy?
- What is your
Backorder Policy?
- How are shipping
costs calculated?
- How can I contact
Vitamin Answer?
HOW DO I PLACE
AN ORDER?
To purchase an item on Vitamin Answer, browse through our selection of
products until you find the item you would like to purchase.
When you have found the item, click on the button that says ";Add
to Cart";. This will place the item in your shopping cart. If you would
like to change the quantity of the item you are ordering, change
the number in the small 'QTY"; box and hit the small, yellow ";UPDATE";
button
that is right beneath it. There are now 4 easy steps to
completing your order:
- Sign In
- Billing & Shipping Info
- Payment Info
- Review and Place Order
STEP 1: SIGN IN
On the sign in page you can either sign in to an existing account or
create a new Vitamin Answer account. If you have purchased an item from
Vitamin Answer in the past you can sign in with your email address and
password that you would have created when you first set up your account.
If you have forgotten your password, you can click on the link that says
";Forgot Your Password?";. Enter the email address that you used when you
first created your account and Vitamin Answer will email you a new
password.
If you are a first time customer, You will need to create a new account
with Vitamin Answer. Simply fill out the information fields in the
";New Guests"; section, click on the button that says ";Create New Account";
and you will have completed step 1!
STEP 2: BILLING & SHIPPING
INFO
Once you are signed in or have created a new account, you will need to
enter your billing address information. If your shipping address
information is the same as your billing address, you can check the box
that says ";My shipping address is the same as my billing address";
and it will automatically fill in the information below under Shipping
Address. After you have filled in your billing and shipping address
information, click on the button that says, ";Continue Checkout";. Only 2
steps left!
STEP 3: PAYMENT INFO
Enter your payment method and credit card information. At this time
Vitamin Answer only accepts credit card payment from Visa,
MasterCard, American Express, and Discover. After you have entered your
credit card information click on the button that says
";Continue Checkout";. Note: You will have a chance to review your order
information on the next page before placing your order.
STEP 4: REVIEW & PLACE
ORDER
This is the final step to completing your order! Take a minute on this
page to review all of the order information including billing and
shipping address, payment information, and order summary. If everything
is correct, click on the button that says ";Place Order"; and you
will have completed your order with Vitamin Answer!
You will receive an order confirmation email from Vitamin Answer letting
you know that we have received your order. You will receive another
email from Vitamin Answer when your order ships. You can also print out
an order confirmation for your records after you click on the ";Place
Order";
button by clicking on the link that says ";Click Here To Print Order
Confirmation";.
If you have any trouble placing an order online, please contact us at info@vitaminanswer.com.
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WHAT ARE
THE BENEFITS OF SIGNING UP FOR A Vitamin Answer ACCOUNT?
Vitamin Answer wants you to have an enjoyable online experience. When
you sign up for a Vitamin Answer account, you are able to sign in
at any time by clicking on the ";My Account"; link located at the
top right-hand side of the Vitamin Answer homepage and review the
following:
- Order status
- Tracking information on recent orders that
have shipped
- Past order history
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WHAT DO I DO IF I FORGET MY PASSWORD?
If you have forgotten your password, just click here and enter the email address
you used when you first
signed up for a Vitamin Answer account.
After you have entered your email address, click on the button
that says ";Submit"; and we will email you a new password. We recommend
that you
change your password once you receive it. You can do this by
going to the ";My Account"; link located at the top right-hand side of the
Vitamin Answer.
Once you have signed into your account by entering your email and
password, follow the instructions in the ";Change Password"; section to
create a new
password.
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HOW DO I CHECK THE STATUS OF MY
ORDER?
You can check the status and tracking information of any order you have
placed on Vitamin Answer by signing into your account. To do this,
click
on the ";My Account"; link located in the top right-hand corner of
the Vitamin Answer homepage. Once you have entered in your email
address and
password that you used to create your account, go to the ";Review
My Order"; section and click on the ";View Order History"; link. This will
take you
to a page that contains detailed information about your recent and
past orders.
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IS IT SAFE TO
PROVIDE YOU WITH MY CREDIT CARD INFORMATION?
Yes. All credit card and personal information on our site is
transmitted through a secure server, which means that the information
you provide to
Vitamin Answer when placing an order is encrypted using a
high-grade encryption key for U.S. domestic use only (RC4, 128 bit). In
addition, your
account information is kept in a secure database, and we do not
store your credit card number. We understand the importance of
safeguarding your
personal information and have taken measures to provide you with
peace of mind when shopping at Vitamin Answer.
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WHAT IS
YOUR PRIVACY POLICY?
Vitamin Answer is committed to maintaining the privacy of our
customers. Vitamin Answer does not currently share any collected
personal information
of its customers, such as name, address, telephone number or email
address with any third parties. Please read our full privacy policy
to learn
about what information is collected from Vitamin Answer, and how
that information is used.
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WHAT
IS YOUR BACKORDER POLICY
Currently Vitamin Answer does not hold backorders. We do our best to
maintain up-to-date stock levels, but
from time to time an item may go on backorder status.
If you place an order for one item and that item is on backorder, your
order will be canceled and you will
be notified of the cancelation by email. Your credit card will
immediately be credited the total amount of
your order.
If you place an order for multiple items and they are all on backorder,
your order will be canceled and you will
be notified of the cancelation by email. Your credit card will
immediately be credited the total amount of your
order.
If you place an order that contains multiple items, any product that is
on backorder will be canceled from the
order, and the remaining products that are in stock will ship according
to the selected shipping method. You
will be notified by email of the product(s) that have been canceled from
your order. Your credit card will
immediately be credited the purchase price of each product canceled plus
the $1.00 per item shipping charge.
The base rate for the selected shipping method will be applied to the in
stock items that are shipped in your
order.
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WHAT IS
YOUR RETURN POLICY?
Vitamin Answer Return
Policy
Return Guidelines
How Do I Make A
Return
Undeliverable
Packages
Vitamin Answer Return
Policy
Vitamin Answer prides itself on 100% customer satisfaction. Our motto
is “Guaranteed Period”. We
realize there may be times that you need to return your order. In that
event,
items purchased from Vitamin Answer that meet the criteria listed below
may
be returned for a full refund. Refunds will be issued within 14 days
from the
time we receive your items and in the same payment method used for the
original
purchase. You will receive an email notification when your refund has
been
issued. Please take a minute to review the guidelines below for making
returns.
It is important to note that you MUST receive a return authorization
number from
Vitamin Answer prior to making your return.
Return
Guidelines
- Returns must be made no later than 30 days
after the date your order ships from our facilities. Returns received
after 30 days will not be issued a refund unless the return is due to a
Vitamin Answer error or the product is labeled as being defective.
- Product description and quantity returned
must match the Return Authorization.
- Return Authorization number and your name
must be present on the exterior of package.
- Returns must include packing slip with Return
Authorization Number, item description, and reason for
return.
- Vitamin Answer will NOT accept returns sent
via freight collect/C.O.D.
- Open product that is returned will not be
refunded unless it has been labeled as being defective.
- Product that has no history of being
purchased from Vitamin Answer will not be accepted.
- Items returned that were purchased with a
gift card will be issued a refund in the form of another gift card
towards future purchases.
You are responsible for return shipping costs unless your order is
damaged or defective as a result of Vitamin Answer. In that case,
Vitamin Answer will email you a postage paid return shipping
label.
How Do I
Make A Return
If you would like to make a return, either call us at 866 988 2679 OR
email info@vitaminanswer.com
and include your name, order number, and reason for return. You will
receive a return authorization number and instructions on
where to mail your return within 24 hours. Refunds will be issued within
14 days from the time we receive your items and in
the same payment method used for the original purchase.
Undeliverable
Packages
Packages that are returned to Vitamin Answer will be issued a full
refund including
shipping charges but will not be re-shipped. If you would still like
to purchase
items that were undeliverable, please place a new order on Vitamin
Answer. Orders
may be returned to us as undeliverable for the following reasons:
- Incorrect Address. If the address is
incorrect or outdated, the package is typically returned to us by the
carrier or the unintended recipient. Please double-check your address
when placing a new order. You can change your shipping address by
signing into your account and clicking on Change Shipping
Address.
- Address Format. Shipping information must be
entered in the appropriate fields. To ensure that packages are routed
through the proper carriers, please enter the box number as ";PO BOX";
followed by the number.
- Failed Delivery Attempts. Carriers may use
their discretion when deciding to deliver a package or have it returned
to sender. If a residence appears abandoned or appears unsafe, the
driver may decide against leaving the package at the residence. In this
case you will be contacted by our customer service department and the
appropriate actions are taken.
- Refused By Recipient. If a gift recipient is
not expecting a gift, they may refuse the package if they believe it was
sent to them in error. If you still want to send these items, you may
want to let the recipient know that a surprise is on the way. If the
package is refused by the recipient for reasons other than our error,
the buyer will be credited for the price of the order minus shipping
costs.
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HOW ARE
SHIPPING COSTS CALCULATED?
Click here to
view shipping rates and details.
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HOW DO I
CONTACT Vitamin
Answer?
Vitamin Answer
250 8th Avenue
Santa Cruz, CA 95062
email: info@vitaminanswer.com
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